SUSTAINABILITY POLICY 2021
Committed to the environment, community and development, our Sustainability Policy 2021 was created to seek the sustainable development of our business. Based on the sustainable development goals of the United Nations, it is based on the following axes:
We are committed to environment by using clean energy, reducing CO2, promoting efficient water use, maximizing waste recycling, and implementing efficient equipment and technologies in our branches.
SOCIAL RESPONSIBILITY AND HUMAN RESOURCES
In Soriana we promote freedom of association, diversity equal opportunities, gender equality, non-discrimination, health and a safe work environment.
We continuously train our employees and raise their academic level with learning oportunities. We are concerned about supporting and improving the living conditions of vulnerable communities where we have a presence with high-impact social programs.
RESPONSIBILITY IN ETHICS AND MANAGEMENT
Our governing body, always maintaining the best international practices, is in charge of monitoring and maintaining our sustainability policy and contributing to its management. We have zero tolerance for corruption. In Soriana act accordingly to our Code of Ethics and we have a dedicated call center for complaints. Our basic principles are customer satisfaction, attention to their complaints, suggestions and providing a pleasant shopping experience. We carry out an evaluation process for current suppliers, as well as development for small businesses. In Soriana we strive to comply with the rules and regulations of our operations and the development of our neighboring communities and their environment.